Patient Bill of Rights

The Community Health &Wellness Center of Greater Torrington is committed to providing quality, compassionate, and professional health care that is affordable, easily accessible, and without discrimination to all residents of the Northwest Corner of Connecticut.

In keeping with the above mission, CHWC places high priority on your involvement in your healthcare. Knowing your rights as a patient is an important part of this involvement.

As a patient at CHWC, you are entitled to the following.

  • The right to respectful and considerate care, regardless of your age, race, color, sex, religion, sexual orientation, marital status, national origin, immigration status, or ability to pay for services.

  • The right to timely, high quality health care from clinicians who are experienced and trained to meet your medical needs.
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  • The right to have your personal and medical information and records treated confidentially and to be able to approve or refuse the release of your information to a third party, except as required by law.

  • The right to information in your medical record.

  • The right to participate in your care, including decisions about procedures, treatment, or research.

  • The right to explanation of your diagnosis, treatment, and prognosis in terms you can understand.

  • The right to refuse treatment to the extent permitted by law, and to be informed of the medical consequences of your decision.

  • The right to know the name, profession, and level of training of your health care provider or any other CHWC employees or volunteers; to change providers if other qualified providers are available, and to request alternative referrals if those made by CHWC are unacceptable to you.

  • The right to know how to access care during off-hours.

  • The right to receive an itemized copy of your account upon request, to be informed of your eligibility for free care, reduced-cost care, or third party reimbursement.

  • The right to information about CHWC, the services we offer, our fees, and our bill paying policies. The right to voice grievances or complaints, and to suggest changes in our policies and procedures. The right to a copy of the CHWC patient grievance procedure through CHWC staff.

  • The right to have your complaint investigated by CHWC and timely solution presented to you, in writing if you wish.

  • The right to be informed of the rules and regulations at CHWC that apply to your conduct as a patient.

  • The right to have your personal privacy respected by all CHWC staff.

Torrington Hours:   

Weekends and Holidays – CLOSED  

Medical   
Monday: 8:30 a.m. – 5:30 p.m. 
Tuesday: 8:00 a.m. – 5:30 p.m. 
Wednesday: 8:00 a.m. – 5:30 p.m.
Thursday: 8:00 a.m. – 5:30 p.m.
Friday: 8:00 a.m. – 5:30 p.m.

Dental
Monday: 8 a.m. – 6 p.m.
Tuesday: 8 a.m. – 8 p.m.
Wednesday: 8 a.m. – 6 p.m.
Thursday: 8 a.m. – 6 p.m.
Friday: 8 a.m. – 6 p.m.

Behavioral Health
Monday: 8:30 a.m. – 5 p.m.
Tuesday: 8:30 a.m. – 5 p.m.
Wednesday: 8:30 a.m. – 3:45 p.m.
Thursday: 8:30 a.m. – 5 p.m.
Friday: 8:30 a.m. – 5 p.m.

Winsted Hours:

Weekends and Holidays – CLOSED

Medical
Monday: 8 a.m. – 5 p.m.
Tuesday: 8 a.m. – 5 p.m.
Wednesday: 8 a.m. – 5 p.m.
Thursday: 8 a.m. – 5 p.m.
Friday: 8 a.m. – 5 p.m.

Behavioral Health
Thursday: 8:30 a.m. – 5 p.m.



 

Satellite Locations:

FISH of Torrington
332 South Main Street, Torrington, CT 06790

Sullivan Senior Center
88 East Albert Street, Torrington, CT 06790

The Open Door Soup Kitchen
160 Main Street, Winsted, CT 06098

YMCA Emergency Shelter
480 Main Street, Winsted, CT 06098

Torrington Soup Kitchen 
220 Prospect Street, Torrington, CT 06790

Torrington Middle School
200 Middle School Road, Torrington, CT 06790 

Oliver Wolcott Technical School
75 Oliver Street, Torrington, CT 06790