No Show Policy

There is a very high volume of individuals waiting for appointments at our center. Appointments are in great demand.

Community Health and Wellness has established a No Show Policy in order to meet our patient demand for appointments.

It is the Patient’s Responsibility to notify the office at least 24-48 hours in advance of their scheduled appointment to reschedule or cancel so we may offer the time to another patient waiting to be seen.
When a patient misses two scheduled appointments without notifying the office, the next requested appointment will be stand by. (This means no scheduled appointment time will be given and the patient will have to sit and wait for a provider to have an opening in their schedule)  Unfortunately, there is no guarantee you will be seen on that day; you may have to return the next day until a provider has an opening in his/her schedule.

By implementing this policy, we believe we honor patients who schedule/keep their appointments while accommodating everyone who needs to be seen more efficiently.


No Show Policy

Torrington Hours:   

Medical Hours     
Monday: 8am – 6pm 
Tuesday: 8am – 7:30pm 
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm 
1st & 3rd Sat. of each month: 8am – 1pm
Closed – Holidays and Holiday Weekends

Dental Hours 
Monday: 8am – 5:30 pm
Tuesday: 8am – 7pm
Wednesday: 8am – 5:30 pm
Thursday: 8am – 5:30 pm
Friday: 8am – 5:30 pm

Behavioral Health Hours
Monday: 8:30am – 5pm
Tuesday: 8:30am – 6pm
Wednesday: 8:30am – 3:30pm
Thursday: 8:30am – 5pm
Friday: 8:30am – 5pm

Winsted Hours:

Medical Hours
Monday: 8am – 5pm
Tuesday: 8am – 5pm
Wednesday: 8am – 5pm
Thursday: 8am – 5pm
Friday: 9am – 5pm

Closed Weekends and Holidays


Satellite Locations:

FISH of Torrington
332 South Main Street, Torrington, CT 06790

Sullivan Senior Center
88 East Albert Street, Torrington, CT 06790

The Open Door Soup Kitchen
160 Main Street, Winsted, CT 06098

YMCA Emergency Shelter
480 Main Street, Winsted, CT 06098

Torrington Soup Kitchen 
220 Prospect Street, Torrington, CT 06790

Torrington Middle School
200 Middle School Road, Torrington, CT 06790 

Oliver Wolcott Technical School
75 Oliver Street, Torrington, CT 06790